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Adult Psychological services in Calderdale


Help Calderdale CCG to review adult psychological services


 Calderdale Clinical Commissioning Group (CCG) is reviewing the adult psychological services it commissions (buys). Psychological services include talking therapies, such as counselling and Cognitive Behavioural Therapy (CBT), and specialist assessments and treatments. The CCG commissions these services from South West Yorkshire Partnership NHS Foundation Trust (SWYPFT) and Insight Healthcare and makes a contribution to services provided by WomenCentre.


 


The CCG knows it can do better; sometimes people have to wait too long for psychological services and not everybody gets the right service that they need. This needs to change and the CCG will work with local people and its partners to make things better.


 


The CCG wants people to give their views about its adult psychological services. It wants, in particular, to hear from people who use or who have used psychological services in Calderdale.


 


The CCG is holding two engagement drop-in sessions where people can come along and talk about their experience of services and ideas for improvements:



  • Monday 9th April  from 1.30pm to 4.30pm at the Shay Stadium, Shaw Hill, Halifax HX1 2YS

  • Queens Road Neighbourhood Centre on Thursday 19th April from 12 noon to 1.30pm

  • Thursday 19th April from 6.00pm to 9.00pm at Todmorden Town Hall, Bridge Street, Todmorden OL14 5AQ



 


The CCG is also running a survey which can be accessed at www.calderdaleccg.nhs.uk/mentalhealth


 


The engagement will close at midday on 24th April 2018.



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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Statement of Intent - IT & Electronic Patient Records

New contractual requirements came into force on 1 April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments. Click here to read more.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Named Accountable GP

All patients regsitered at the practice now have a named GP (the one you are registered with). You are still able to see the GP of your choice as before..

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager by letter who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.There is unfortunately no email address available for complaints at this time.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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